What Venue Booking Desk does for your team.
Approved answers
Knowledge base built from your approved packages, policies, FAQs, and documents, with version tracking.
Customer qualification
Event type, date, guest count, budget, preferred language, and tour preferences.
English & Spanish
Both languages, with human review of your approved content.
Tour scheduling
Authorized calendar connection. Staff hours, buffers, time zones, cancellations, rescheduling. A time is confirmed only after successful calendar verification; duplicate bookings are prevented.
Reminders
Through approved channels; email by default.
Follow-up that stops
Configurable follow-up that stops immediately on reply, opt-out, decline, booking, or staff takeover.
Quote drafts for approval
From approved pricing rules. Staff approval required before any quote, discount, contract, or payment request is sent.
Contact tracking
New inquiry → Details collected → Tour scheduled → Tour completed → Quote sent → Booked / Not proceeding.
Daily summary & reporting
New inquiries, items needing attention, upcoming tours, overdue follow-ups, response times, and outcomes. We do not credit the service with revenue unless your records support it.
Coming later, after separate review
Deposit reminders from verified payment status; past-customer follow-up where permitted; multi-location reporting; approved social messaging; voice answering only after separate cost, consent, and reliability review.